Support Policies and SLAs
Support Policies
- Global Customer Services Support Resource Guide
- Grace Periods Policy
- Lab Units Usage Policy FAQ
- RMA Process and Policy
- Secondary Market Policy
- Third Party Components Support Policy
- Archived Policies
Service Level Agreements (SLAs)
- Cloud NGFW for Azure Service Level Agreement
- Cloud NGFW for AWS Service Level Agreement
- Cortex Service Level Agreement
- IoT Security Service Level Agreement
- Prisma Access Service Level Agreement
- Prisma Cloud Service Level Agreement
- Prisma SD-WAN Service Level Agreement
- Strata Logging Service (formerly Cortex Data Lake) Service Level Agreement
- Service Level Objectives
Other Documents
Recommended Resources
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Palo Alto Networks UK Telecoms Security Act – Alignment Statement & Security Declaration
This document provides an overview of Palo Alto Networks alignment with the published UK Telecommunications Security Act Code of Practice - Assessing the Security of Vendor Equipment.
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Frost Radar™: Cloud Workload Protection Platforms, 2023
Cloud workload protection platform (CWPP) solutions evaluated by Frost and Sullivan in the 2023 Frost Radar report help organizations match the CWPP to their needs.
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Migration Service from Traps ESM to Traps Management Service
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Revolutionize NGFWs and CASB App-ID with Machine Learning
In this white paper we bring to you Palo Alto Networks’ point of view on why revolutionizing the Next-generation Firewall and CASB App-ID with machine learning is vital for SaaS Security.
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Prevention-based Architecture Transformation Checklist
prevention-based architecture, transformation, professional services